TERMS AND CONDITIONS

You are entitled to ask for a copy of the information we hold about you (for which we may charge a small fee) and to have any inaccuracies in your information corrected. If you have any general questions about the Bärenreiter UK Music Shop, you can contact us at Bärenreiter Ltd., Faber Music Distribution, 16 Burnt Mill, Elizabeth Way, Harlow, Essex, United Kingdom CM20 2HX telephone +44 (0) 1279898930, email info@barenreiter.co.uk

Our policy is to send you your order in the quickest and most economical way. The method of delivery is dependent on the destination address, and the cost is based upon the weight of the products. You are informed of the method and cost of delivery before you make your confirmation in the Checkout section.

Once you have submitted your card and delivery details, your card will be debited and your order despatched. Notification of despatch will be sent subsequently via email, once your order has been packed.

You do not need to register on this website to place an order. However, by doing so, you will be able to check status of your orders within My Account.

It is Bärenreiter UK e-commerce policy never to capture or store any bank card details belonging to our customers within our own systems: all transactions that take place on our website are handled by our payment provider Stripe. 

Your right to cancel

The Bärenreiter UK Music Shop supplies goods on a firm order basis. However, under UK law, the Consumer Rights Act 2015 state that you have the right to cancel the contract for purchase of any goods supplied by us, providing you return them in sufficient time to reach us within 30 (thirty) calendar days of the date of receipt. This applies to all goods supplied by the Bärenreiter UK Music Shop with the exception of CD, Video, DVD, software and Book & CD packages where the item has been either tampered with or unsealed.

Goods returned in this way should be clearly marked "Contract Cancellation" and you must include all relevant documentation. Please package the items securely as returned goods that are damaged will not qualify for refund. In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you will be responsible for the cost of the original despatch and the return of the goods. For your protection, we recommend that you use a recorded delivery method for return. A refund will be given for only the value of the goods supplied and subject to the goods reaching us within 14 (fourteen) calendar days of the date on which you received them.

However if you have purchased a CD, Video, DVD, software or Book & CD package and you find the goods faulty, you are advised to contact us on +44 (0) 1279 828930 or email info@barenreiter.co.uk stating your invoice/order number and the date so that we can arrange the return and replacement of the damaged goods. Faber Music Ltd will replace the entire package, not just the damaged component.

Digital Goods

Our sale and supply of digital sheet music files ('Digital Files') is governed by the Consumer Rights Act 2015. This provides that Digital Files supplied by us must match the way we have described them, and be fit for purpose and of reasonable quality.

Please note that if a Digital File supplied by us is faulty or is not as described, you are entitled to a replacement. If a replacement cannot be supplied within a reasonable period and without significant inconvenience, you are entitled to your money back.

If you can show that a faulty file has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation.

Orders supplied incorrectly or received damaged

In the event of an order being supplied incorrectly, or if you receive it damaged, we advise you to contact us on +44 (0) 1279 828930 or email info@barenreiter.co.uk stating your invoice/order number and date, so that we can authorise its return to us. This does not affect your statutory rights. Goods returned in this way should be clearly marked "Authorised Return". Bärenreiter Ltd. will send you either a replacement copy or provide you with a full refund.

Photocopying

Please remember that it is illegal to photocopy music without a licence from the copyright owner. To photocopy is to steal from the composer/author and the publisher.

Contact Details

For anything arising out of the above, or for further information, contact the Sales & Marketing Team at the address below:

Bärenreiter Ltd, Faber Music Distribution, 16 Burnt Mill, Elizabeth Way, Harlow, Essex CM20 2HX, UK

Tel: +44 (0) 1279 828930

Email: info@barenreiter.co.uk